FAQs

Payment Information from FAQ

What payment methods does AplusGifts accept?
At AplusGifts, we make checkout simple by accepting all major payment options, including PayPal, Credit Cards, and Debit Cards. Please note that we currently do not support cash on delivery (COD) or direct bank transfers. To pay, just hit the “CHECKOUT” button in your cart, and you’ll be able to choose your preferred method from the available options.

Additional Note:
We don’t offer COD, but we’ve got you covered with a comprehensive after-sale policy to ensure your shopping experience is seamless and stress-free. Shop with confidence and enjoy finding the perfect gift!

Currency Information:
For orders placed through aplusgifts.com, the default currency is set to US Dollar (USD).

Delivery & Shipping 

1. How long will it take to process and ship my order?
At AplusGifts, we strive to get your personalized gifts on their way as quickly as possible. Processing typically takes 3-7 business days, depending on the item’s customization requirements. Once shipped, delivery takes 8-18 business days for US orders and 12-22 business days for international orders, assuming no delays. Check our: Shipping & Delivery page for more details. You’ll receive a tracking number via email once your order ships—keep an eye on your inbox (and spam folder)!

2. What shipping options does AplusGifts offer?
We’re proud to provide reliable shipping options worldwide:

  • Standard Shipping: Budget-friendly and dependable.
  • Expedited Shipping: For when you need it faster.
  • Urgent Shipping: Our quickest option for tight deadlines.
    Shipping times are in business days (excluding weekends and holidays). Costs and availability vary by location—see your options at checkout. Want to upgrade after ordering? Contact us at: support@aplusgifts.com.

3. How can I track my order?
Once your order ships, we’ll email you a tracking number. Use it to follow your package’s journey. If you don’t see the email, check your spam/junk folder. Still can’t find it? Reach out to us at support@aplusgifts.com with your order number, and we’ll sort it out!

4. Why isn’t my tracking number working?
It can take 48-72 hours for tracking to update after you receive your number, as the first scan often happens at the carrier’s local facility. For custom items (like mugs or prints), some carriers may take a bit longer. If it’s been over 96 hours with no update, email us at support@aplusgifts.com, and we’ll investigate.

5. Why hasn’t my tracking information updated?
We understand it’s frustrating when tracking stalls. During busy seasons, updates may lag due to high volumes, weather delays, or customs processing (for international orders). Your package is still on its way within our estimated timeframe. If it’s been stuck for 10-12 business days, contact us at: Contact Us, and we’ll resolve it fast!

6. What if my package shows as delivered but I can’t find it?
If tracking says “delivered” but it’s missing, try these steps:

  • Double-check the shipping address you provided.
  • Look around your delivery spot (porch, mailbox, etc.) or check with neighbors/family.
  • Look for a carrier notice about an attempted delivery.
    Still no luck? Email us at support@aplusgifts.com with your order number within 7 days of the delivery status, and we’ll assist you.

Order Details FAQ

1. How can I check my order details after placing it?
Once your order is placed with AplusGifts, you’ll receive a confirmation email with all the details—items, personalization, shipping address, and estimated delivery. You can also log into your AplusGifts account, go to “My Orders,” and view everything there. If you’re having trouble finding it, reach out to us at support@aplusgifts.com with your order number, and we’ll get you sorted!

2. Can I change my order details after submitting it?
We start working on your custom gift right away, so time is key! If it’s within 24 hours of placing your order and production hasn’t started, contact us immediately via support@aplusgifts.com or our Contact Us page with your order number and the changes you need (e.g., personalization, item, or address). After 24 hours, if production has begun, changes may not be possible, but we’ll do our best to help. Note: If your order’s already shipped, updates won’t be an option—check our Shipping FAQ for next steps!

3. What if I entered the wrong personalization details?
Oops happen! If you’ve spotted a mistake in your name, text, or other custom details, let us know ASAP at support@aplusgifts.com with your order number and the correct info. If we haven’t started crafting your gift (typically within 3-7 business days), we’ll fix it for free. If production’s underway, we may need to charge a small fee to remake it—our team will guide you through the options.

4. How do I cancel my order?
Changed your mind? No worries! Contact us at support@aplusgifts.com with your order number as soon as possible. If your order hasn’t entered production (within 24 hours), we can cancel it fully and issue a refund. After that, if it’s in progress, a 30% restocking fee may apply due to customization. Once shipped, cancellation isn’t possible, but you can return it under our Returns Policy—details on our Returns page.

5. Why don’t my order details match what I expected?
We aim to get everything just right! If your confirmation email or delivered item doesn’t match what you ordered (e.g., wrong item, personalization error), please email us at support@aplusgifts.com with your order number and a quick explanation. We’ll review it and, if it’s on us, send a replacement at no cost. If it’s a misunderstanding from your end, we’ll work with you to find a solution—your happiness is our priority!

Received Item Issues 

1. What should I do if my item arrived damaged?
We’re sorry to hear that! At AplusGifts, we pack every order with care, but shipping mishaps can happen. If your item arrives damaged, please email us at support@aplusgifts.com within 7 days of delivery with your order number, a photo of the damage, and a brief description. We’ll arrange a free replacement or refund—whichever you prefer—once we’ve reviewed it.

2. What if I received the wrong item or personalization?
Oops, that’s on us! If your delivered gift doesn’t match what you ordered (e.g., wrong item, incorrect name/text), contact us at support@aplusgifts.com within 7 days of receiving it. Include your order number, a photo of what you got, and details of the mistake. We’ll send the correct item at no extra cost and provide a prepaid return label for the wrong one if needed.

3. My package is missing parts of my order—what now?
If your delivery is incomplete (e.g., missing an item from a multi-item order), don’t worry—we’ll fix it! Reach out to us at support@aplusgifts.com within 7 days of delivery with your order number and let us know what’s missing. We’ll ship the missing pieces ASAP at no charge after confirming the details.

4. What if my item doesn’t work or arrived defective?
We stand by the quality of our gifts! If your item (e.g., a custom light or gadget) isn’t functioning or seems defective, email us at support@aplusgifts.com within 14 days of delivery. Include your order number, a photo or short video of the issue, and a quick explanation. We’ll replace it free of charge or offer a refund if it’s beyond repair—just let us know what works best for you.

Return & Refund 

1. Can I return my order?
At AplusGifts, most of our items are custom-made just for you, so we don’t accept returns for change-of-mind. However, if your item arrives damaged, defective, or isn’t what you ordered (e.g., wrong personalization), we’ll happily take it back! Contact us within 7 days of delivery at support@aplusgifts.com with your order number and a photo of the issue. Check our: Returns Policy page for full details.

2. How do I request a refund?
If your item qualifies for a return (e.g., damaged, incorrect, or defective), email us at support@aplusgifts.com within 7 days of receiving it. Include your order number, a photo of the problem, and let us know you’d prefer a refund over a replacement. Once we approve it and receive the item back (if required), we’ll process your refund to your original payment method within 5-10 business days.

3. What if my order never arrived—can I get a refund?
If your package is lost in transit and doesn’t arrive within our estimated timeframe (8-18 business days for US, 12-22 for international), reach out to us at support@aplusgifts.com with your order number. We’ll investigate with the carrier and, if confirmed lost, offer a full refund or reshipment—your choice! Please contact us within 30 days of the expected delivery date.

4. How do I return an item?
For eligible returns (damaged, defective, or wrong items), here’s the process:

  1. Email us at support@aplusgifts.com within 7 days of delivery with your order number and a photo of the issue.
  2. We’ll send you a prepaid return label and instructions.
  3. Pack the item securely and drop it off with the carrier.
    Once we receive and inspect it, we’ll process your refund or replacement within 5-10 business days. Keep your tracking number handy until it’s resolved!

5. Are there any fees for returns or refunds?
Nope—we’ve got you covered! If the issue is our mistake (e.g., damaged, wrong item), returns and refunds are free, including shipping costs. If you’re returning an item due to a change-of-mind on a non-custom product (rare for us!), a 20% restocking fee may apply, and you’d cover return shipping. See our: Returns Policy page for specifics.